" " Shipping Policy – Chuck E. Cheese Store

Shipping Policy

Order Processing Information

Our goal is to have the FUN delivered to your doorstep as quick and seamless as possible.

  • All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 
  • We observe the following holidays below and all orders will be shipped the first business day after:
    • New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 
  • If there are any issues with your order, a service representative will reach out to you directly via email.

 

U.S. Shipping Policy

We currently ship to all 50 U.S. states and territories. We offer two shipping options:

  • Standard Ground 
  • Expedited (FedEx 2Day or USPS Priority)
    • Shipping address will determine which mailing provider.

All orders will receive tracking information once fulfilled. 

 

Missing Packages

We apologize if you have not received your item as indicated.

  • If your tracking information shows that your package was delivered but you can't find it:

    • Carrier may have placed it in a safer location, please check:
      • Mailbox
      • Porch
      • Garage
      • Any area out of potential weather hazards
      • Exterior doors and any locations where the package could be placed
    • Check your mailbox again as some packages come separately from your regular mail.
    • Check with others in your house that may have accepted it.
    • In rare cases, package may show as 'delivered' but could take an additional 24 hours.
    • If it has been over 24 hours from the 'delivered' status, please contact the carrier handling the shipment.
    • If a package is left unattended, you're accepting full responsibility for loss or damage.

 

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