FAQs
Ordering
Q: Is it required to create an account to order?
- Accounts are not required, but are encouraged for a better shopping experience. Below are account features:
- View past orders
- Store addresses for faster checkout process
- Track orders
- Receive exclusive access to promotions and discounts
Q: I forgot my account password? How do I reset it?
- Click "Account" in the menu. You will see a link below sign-in "Forgot your password?" You will receive a link to reset your password.
Q: How can I check the status of my order?
- You will receive email updates when your order has been fulfilled and shipped. You can also check your order status within your account.
Q: When are orders processed?
- We are committed to producing and fulfilling orders within 4 business days from the time an order is received during non-holiday periods. During the holidays (November-December), we will make every effort to process and fulfill orders within 10 business days from receiving the order. For questions about your order, please email chuckecheesestore@cecentertainment.com.
- Please note that if you placed an order for a pre-order item, it will be shipped out during the timeframe as indicated on the product listing.
Payment & Billing
Q: What methods of payment can I use?
- The Chuck E. Cheese Online Store accepts the following: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, ShopPay and PayPal.
Q: I have a Chuck E. Cheese gift card. Can I use that for payment?
- Chuck E. Cheese gift cards are not redeemable on the Chuck E. Cheese Online Store. You can always redeem in one of our restaurants for food, games, and more!
Q: How does the Chuck E. Cheese Store display on my billing statement?
- You will see the charge as SP* CHUCK E. CHEESE on your billing statement.
Q: Can I redeem tickets or Play Pass Points for items in the online store?
- No. Tickets and Play Pass Points have no monetary value and cannot be accepted as payment for any items sold through the Chuck E. Cheese Online Store.
Shipping
Q: Do you offer shipping outside the United States?
- We ship to the following countries below:
- United States
Q: What are my shipping options?
- We currently offer standard ground shipping via USPS.
Q: My package is missing or damaged. Who do I contact?
- Please email our support team at chuckecheesestore@cecentertainment.com and we will get the matter resolved quickly for you.
Q: My package shows that it was delivered but I did not receive it. Who do I contact?
-
We apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered but you can't find it:
- Carrier may have placed it in a safer location, please check:
- Mailbox
- Porch
- Garage
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
- In rare cases, package may show as 'delivered' but could take an additional 24 hours.
- If it has been over 24 hours from the 'delivered' status, please contact the carrier handling the shipment.
- If a package is left unattended, you're accepting full responsibility for loss or damage.
- Carrier may have placed it in a safer location, please check:
Promotions & Coupons
Q: How do I hear about the latest products and promotions?
- You can subscribe to our email program during checkout. You will be the first to know about promotions for the Chuck E. Cheese Online Store and our in-restaurant deals.
Chuck E. Cheese Rewards
Q: Are my purchases in the online store eligible for Chuck E. Cheese Rewards Points?
- No. Purchases made through the Chuck E. Cheese Store: Chuck E. Cheese Shop, https://shop.chuckecheese.com are not eligible for receiving Chuck E. Cheese Rewards Points.
Chuck E. Cheese Location Information
Q: How do I find operating hours for my Chuck E. Cheese location?
- Please Click Here for location information.
Q: How do book a birthday party at Chuck E. Cheese?
- Please Click Here for more information.