FAQs

Ordering 

Q: Is it required to create an account to order? 

  • Accounts are not required, but are encouraged for a better shopping experience. Below are account features:
    • View past orders
    • Store addresses for faster checkout process
    • Track orders
    • Receive exclusive access to promotions and discounts

 

Q: I forgot my account password? How do I reset it? 

  • Click "Account" in the menu. You will see a link below sign-in "Forgot your password?" You will receive a link to reset your password.

 

Q: How can I check the status of my order?

  • You will receive email updates when your order has been fulfilled and shipped. You can also check your order status within your account. 

 

Q: When are orders processed? 

  • Orders will be processed the same or next business day. Orders placed over the weekend will be processed on Monday. 

 

     

    Payment & Billing

    Q: What methods of payment can I use? 

    • The Chuck E. Cheese Store accepts the following: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, ShopPay and PayPal. 

     

    Q: I have a Chuck E. Cheese gift card. Can I use that for payment?

    • Chuck E. Cheese gift cards are not redeemable on the Chuck E. Store. You can always redeem in one of our restaurants for food, games, and more! 

     

     

    Q:  How does the Chuck E. Cheese Store display on my billing statement?

    • You will see the charge as SP* CHUCK E. CHEESE on your billing statement. 

     

    Shipping

    Q: Do you offer shipping outside the United States?

    • At this time, we do not ship internationally. We hope to in the near future, so check back soon! 

     

    Q: What are my shipping options?

    • We offer two shipping options: standard and expedited. Rates are calculated at checkout. 

     

    Q: My package is missing or damaged. Who do I contact? 

    • Please email our support team at chuckecheesestore@cecentertainment.com and we will get the matter resolved quickly for you. 

     

    Promotions & Coupons

    Q: How do I hear about the latest products and promotions?

    • You can subscribe to our email program during checkout. You will be the first to know about promotions for the Chuck E. Store and our in-restaurant deals. 

     

    Q:  Do Chuck E. Store purchases count towards More Cheese Rewards Loyalty program?

    • Purchases made at the Chuck E. Store do not count towards loyalty points at this time.