FAQs

Ordering 

Q: Is it required to create an account to order? 

  • Accounts are not required, but are encouraged for a better shopping experience. Below are account features:
    • View past orders
    • Store addresses for faster checkout process
    • Track orders
    • Receive exclusive access to promotions and discounts

 Q: I forgot my account password? How do I reset it? 

  • Click "Account" in the menu. You will see a link below sign-in "Forgot your password?" You will receive a link to reset your password.

 Q: How can I check the status of my order?

  • You will receive email updates when your order has been fulfilled and shipped. You can also check your order status within your account. 

 Q: When are orders processed? 

  • We are committed to producing and fulfilling orders within 4 business days from the time an order is received during non-holiday periods. During the holidays (November-December), we will make every effort to process and fulfill orders within 10 business days from receiving the order. For questions about your order, please email chuckecheesestore@cecentertainment.com.
  • Please note that if you placed an order for a pre-order item, it will be shipped out during the timeframe as indicated on the product listing.

Payment & Billing

Q: What methods of payment can I use? 

  • The Chuck E. Cheese Online Store accepts the following: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, ShopPay and PayPal. 

 Q: I have a Chuck E. Cheese gift card. Can I use that for payment?

  • Chuck E. Cheese gift cards are not redeemable on the Chuck E. Cheese Online Store. You can always redeem in one of our restaurants for food, games, and more! 

 Q:  How does the Chuck E. Cheese Store display on my billing statement?

  • You will see the charge as SP* CHUCK E. CHEESE on your billing statement. 

 Q:  Can I redeem tickets or Play Pass Points for items in the online store?

  • No. Tickets and Play Pass Points have no monetary value and cannot be accepted as payment for any items sold through the Chuck E. Cheese Online Store. 

 

Shipping

Q: Do you offer shipping outside the United States?

  • We ship to the following countries below:
    • United States

Q: What are my shipping options?

  • We currently offer standard ground shipping via USPS. 

Q: My package is missing or damaged. Who do I contact? 

  • Please email our support team at chuckecheesestore@cecentertainment.com and we will get the matter resolved quickly for you. 

 Q: My package shows that it was delivered but I did not receive it. Who do I contact? 

  • We apologize if you have not received your item as indicated.

    If your tracking information shows that your package was delivered but you can't find it:

    • Carrier may have placed it in a safer location, please check:
      • Mailbox
      • Porch
      • Garage
      • Any area out of potential weather hazards
      • Exterior doors and any locations where the package could be placed
    • Check your mailbox again as some packages come separately from your regular mail.
    • Check with others in your house that may have accepted it.
    • In rare cases, package may show as 'delivered' but could take an additional 24 hours.
    • If it has been over 24 hours from the 'delivered' status, please contact the carrier handling the shipment.
    • If a package is left unattended, you're accepting full responsibility for loss or damage.

 

Promotions & Coupons

Q: How do I hear about the latest products and promotions?

  • You can subscribe to our email program during checkout. You will be the first to know about promotions for the Chuck E. Cheese Online Store and our in-restaurant deals. 

 

Chuck E. Cheese Rewards

Q: Are my purchases in the online store eligible for Chuck E. Cheese Rewards Points?

  • No. Purchases made through the Chuck E. Cheese Store: Chuck E. Cheese Shop, https://shop.chuckecheese.com are not eligible for receiving Chuck E. Cheese Rewards Points.

  

Chuck E. Cheese Location Information

Q: How do I find operating hours for my Chuck E. Cheese location?

Q: How do book a  birthday party at Chuck E. Cheese?