FAQs

The holidays are almost here, and we want to help make them extra special! To ensure your order arrives in time for Christmas, be sure to place it by December 15th. Don’t wait until the last minute—shop now and secure the perfect gifts for your loved ones. Let us take care of the rest so you can enjoy a stress-free holiday season!

Ordering 

Q: Is it required to create an account to order? 

  • Accounts are not required, but are encouraged for a better shopping experience. Below are account features:
    • View past orders
    • Store addresses for faster checkout process
    • Track orders
    • Receive exclusive access to promotions and discounts

 Q: I forgot my account password? How do I reset it? 

  • Click "Account" in the menu. You will see a link below sign-in "Forgot your password?" You will receive a link to reset your password.

 Q: How can I check the status of my order?

  • You will receive email updates when your order has been fulfilled and shipped. You can also check your order status within your account. 

 Q: When are orders processed? 

  • We are committed to producing and fulfilling orders within 4 business days from the time an order is received during non-holiday periods. During the holidays (November-December), we will make every effort to process and fulfill orders within 10 business days from receiving the order. For questions about your order, please email chuckecheesestore@cecentertainment.com.
  • Please note that if you placed an order for a pre-order item, it will be shipped out during the timeframe as indicated on the product listing.

Payment & Billing

Q: What methods of payment can I use? 

  • The Chuck E. Cheese Online Store accepts the following: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, ShopPay and PayPal. 

 Q: I have a Chuck E. Cheese gift card. Can I use that for payment?

  • Chuck E. Cheese gift cards are not redeemable on the Chuck E. Cheese Online Store. You can always redeem in one of our restaurants for food, games, and more! 

 Q:  How does the Chuck E. Cheese Store display on my billing statement?

  • You will see the charge as SP* CHUCK E. CHEESE on your billing statement. 

 Q:  Can I redeem tickets or Play Pass Points for items in the online store?

  • No. Tickets and Play Pass Points have no monetary value and cannot be accepted as payment for any items sold through the Chuck E. Cheese Online Store. 

 

Shipping

Q: Do you offer shipping outside the United States?

  • We ship to the following countries below:
    • United States

Q: What are my shipping options?

  • We currently offer standard ground shipping via USPS. 

Q: My package is missing or damaged. Who do I contact? 

  • Please email our support team at chuckecheesestore@cecentertainment.com and we will get the matter resolved quickly for you. 

 Q: My package shows that it was delivered but I did not receive it. Who do I contact? 

  • We apologize if you have not received your item as indicated.

    If your tracking information shows that your package was delivered but you can't find it:

    • Carrier may have placed it in a safer location, please check:
      • Mailbox
      • Porch
      • Garage
      • Any area out of potential weather hazards
      • Exterior doors and any locations where the package could be placed
    • Check your mailbox again as some packages come separately from your regular mail.
    • Check with others in your house that may have accepted it.
    • In rare cases, package may show as 'delivered' but could take an additional 24 hours.
    • If it has been over 24 hours from the 'delivered' status, please contact the carrier handling the shipment.
    • If a package is left unattended, you're accepting full responsibility for loss or damage.

 

Promotions & Coupons

Q: How do I hear about the latest products and promotions?

  • You can subscribe to our email program during checkout. You will be the first to know about promotions for the Chuck E. Cheese Online Store and our in-restaurant deals. 

 

Chuck E. Cheese Rewards

Q: Are my purchases in the online store eligible for Chuck E. Cheese Rewards Points?

  • No. Purchases made through the Chuck E. Cheese Store: Chuck E. Cheese Shop, https://shop.chuckecheese.com are not eligible for receiving Chuck E. Cheese Rewards Points.

  

Chuck E. Cheese Location Information

Q: How do I find operating hours for my Chuck E. Cheese location?

Q: How do book a  birthday party at Chuck E. Cheese?