Domestic Refund & Return Policy 

BEAUTY/MAKEUP

Beauty/Makeup - All sales are final and cannot be returned or exchanged

 

CANDY AND OTHER CONSUMABLE PRODUCTS

Candy and any other consumable products - All sales are final and cannot be returned or exchanged.

 

CHUCK E.'s HOLIDAY GIFT BOX 

Chuck E.'s Holiday Gift Box - All sales are final and cannot be returned or exchanged.

 

CHUCK E. CHEESE PLAY BAND 

Chuck E. Cheese Play Band - All sales are final and cannot be returned or exchanged. 

 

CLEARANCE

Clearance - All sales are final and cannot be returned or exchanged. 

 

CLOTHING

Clothing can be exchanged for a different color or size or full refund within thirty (30) days after delivery. Item must be unworn, unwashed, undamaged and unused with all original tags and packaging. Items with tags removed cannot be returned or exchanged. We reserve the right to refuse a refund if the returned clothing does not fall within the previously listed criteria and will ask you to pay to have it returned to you.

 

COSTUMES

Costumes - All costumes and costume-related items are final sale and cannot be returned or exchanged.

 

FACE MASKS

Face Masks - All sales are final and cannot be returned or exchanged.

 

PLUSH TOYS

Plush toys can be returned for refund and must be reported within thirty (30) days after delivery, NO exceptions. Item must be unworn, unwashed, undamaged and unused with all original tags attached and packaging. Items with tags removed cannot be returned or exchanged. We reserve the right to refuse a refund if the returned item does not fall within the previously listed criteria and will ask you to pay to have it returned to you. Defective plush toys can be returned to exchange for the same item only and must be reported within thirty (30) days after delivery, NO exceptions.

  

STICKER BOOK(S), CHALK SET(S) & COLORING BOOK(S)

Unused and unopened sticker book(s), chalk set(s) & coloring book(s) can be returned for refund and must be reported within thirty (30) days after delivery, NO exceptions. Items with tags removed cannot be returned. Defective sticker book(s), chalk set(s) & coloring book(s) can be returned to exchange for the same item only and must be reported within thirty (30) days after delivery, NO exceptions.

  

OTHER PRODUCTS

All other products can be returned for refund and must be reported within thirty (30) days after delivery, NO exceptions. Items with tags removed cannot be returned or exchanged. Defective products can be returned to exchange for the same item only and must be reported within thirty (30) days after delivery, NO exceptions.

 

IMPORTANT!

It is the customer’s responsibility to inspect and report any defects, shortages, returns or exchanges to CEC’s customer service at  chuckecheesestore@cecentertainment.com within thirty (30) days after delivery. All claims reported after the thirtieth (30^th) day will not be honored, NO exceptions.

Please contact CEC beforehand to ensure your request falls within the thirty (30) days and the arrival time back to our distribution center is not counted against the time frame.

 

SHIPPING

Shipping charges for the initial purchase are non-refundable. Shipping charged for returns / exchanges are non-refundable regardless of circumstances. There are no exceptions in this regard. If you wish to return / exchange any of the merchandise under the policies listed above, the return / exchange merchandise shipping fees will need to be covered by the customer.

Shipping charges for orders that are deemed “undeliverable” by the shipping carrier are non-refundable. Please ensure correct “ship-to” address, as we do not modify shipping addresses in any way before they leave our distribution center.

 

REFUNDS

We'll process your credit as soon as we receive your returned merchandise. Depending on the bank’s policy it can take up to 7 business days from the date of the order cancellation. You will not be reimbursed for your original or return postage. Shipping surcharges are not refundable.

 

Any other questions or comments- please contact us at 

Chuck E. Cheese Online Store 
1707 Market Place Blvd. Suite 200 
Irving, TX 75063 
email: chuckecheesestore@cecentertainment.com