Return Policy

Domestic Return Policy 

FACE MASKS

Face Masks cannot be returned for refund and are final sale. 

 

PLUSH TOYS

Plush toys can be returned for refund and must be reported within thirty (30) days after delivery, NO exceptions. Item must be unworn, unwashed, undamaged and unused with all original tags and packaging.  Defective plush toys can be returned to exchange for the same item only and must be reported within thirty (30) days after delivery, NO exceptions.

 

CLOTHING

Clothing can be exchanged for a different color or size or full refund within thirty (30) days after delivery. Item must be unworn, unwashed, undamaged and unused with all original tags and packaging. We reserve the right to refuse a refund if the returned clothing does not fall within the previously listed criteria and will ask you to pay to have it returned to you.

 

STICKER BOOK(S), CHALK SET(S) & COLORING BOOK(S)

Unused sticker book(s), chalk set(s) & coloring book(s) can be returned for refund and must be reported within thirty (30) days after delivery, NO exceptions. Defective sticker book(s), chalk set(s) & coloring book(s) can be returned to exchange for the same item only and must be reported within thirty (30) days after delivery, NO exceptions.

 

OTHER PRODUCTS

All other products can be returned for refund and must be reported within thirty (30) days after delivery, NO exceptions.  Defective products can be returned to exchange for the same item only and must be reported within thirty (30) days after delivery, NO exceptions.

 

IMPORTANT!

It is the customer’s responsibility to inspect and report any defects, shortages, returns or exchanges to CEC’s customer service within thirty (30) days after delivery. All claims reported after the thirtieth (30th) day will not be honored, NO exceptions.

 

Please contact CEC beforehand to ensure your request falls within the thirty (30) days and the arrival time back to our distribution center is not counted against the time frame.

 

Shipping charges for the initial purchase are non-refundable.

 

Shipping charged for returns / exchanges are non-refundable regardless of circumstances. There are no exceptions in this regard. If you wish to return / exchange any of the merchandise under the policies listed above, the return / exchange merchandise shipping fees will need to be covered by the customer.

 

Shipping charges for orders that are deemed “undeliverable” by the shipping carrier are non-refundable. Please ensure correct “ship-to” address, as we do not modify shipping addresses in any way before they leave our distribution center.